Report an issue

Tell us about a problem with an order, a seller or a delivery.

If you have an account

Open My orders, choose the order, and use Report a problem at the bottom of the page.

Go to Track an order, enter your order number, and use Report a problem under your order.

For a food order, open the link in your confirmation email instead; the same button is on that page.

You can report a problem once an order has been paid for.
One report per order is open at a time.
An agent from our team replies under your order, and by email, and you can talk it through there.

Something else, not about an order? See the contact page.